Terms

Fixed scope i

Each offer has a published scope and a published price. I deliver exactly that scope. Anything beyond it is declined or quoted separately before any work, never added silently.

One revision, 7-day support i

After delivery you get one round of changes to what was delivered, and seven days to ask follow-up questions about it. Support covers the deliverable I produced, not general help with your system.

No access to your systems i

• I do not take standing access to your systems and I do not log in to them.
• Do not send passwords, API tokens, recovery codes or remote-desktop links. If you do, I will not use them and will ask you to change them.
• Work is done from the text, exports and descriptions you send, and delivered as files for you to apply.

Refunds i

These are digital services. They are refundable only before work starts. Work starts when I open your completed intake form. If you pay and change your mind before that, email hello@hardenedlab.com and you will be refunded in full. After work has started, no refund is due unless I fail to deliver the stated scope, in which case I will fix it or refund you.

Your responsibility i

You apply the deliverable to your own systems, so take a backup or snapshot first. I test and check my work but cannot see your live set-up, so I cannot guarantee it behaves identically there. The support window exists for exactly that.

Your information i

I keep the details you submit only to do the work and to answer follow-up questions. An AI assistant helps me draft, so your intake text is processed through one. Ask at hello@hardenedlab.com and I will delete what I hold about you.

Not legal advice i

This page is a plain-English description of how I work. It is not legal advice and may not cover every situation. Your statutory consumer rights where you live are not reduced by anything here.

Questions: hello@hardenedlab.com